What if an employee forgets to clock out?
Written for
- Admin
- Planner
Short answer
The shift stays open until someone ends it. A manager sees it as a missing clock-out, opens Timesheets, chooses Correct and sets the right end time with a reason. The corrected version then goes for approval.
Find the open shifts
- On the Overview, Needs you lists Missing clock-outs: entries from earlier days with no clock-out.
- In Timesheets, choose the filter Not clocked out. It shows shifts without an end time.
Set the end time
- Open Timesheets and choose the filter Not clocked out.
- Choose Correct next to the shift.
- Set the date, start, end and break. The end must be after the start.
- Write a reason and choose Save correction.
A corrected shift can be at most 36 hours long and cannot end in the future.
If the phone had no signal
That is not a missing clock-out. The tap is kept on the phone and sent when the connection is back, with the time it was made. If it cannot be completed, the Time clock says it needs attention and offers Try again.
The original entry is kept and the correction is written to the audit trail. If the shift falls in a closed pay period, the period has to be reopened first.
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